Communications

miFIN Communication is a unified, do-it-yourself (DIY) platform designed to streamline both automated and manual communications within the loan management and collection process. It enables financial institutions to define, customize, and manage communication templates, ensuring timely and accurate messaging to stakeholders. With flexible configuration options, administrators can set up when, what, and to whom messages should be triggered. The platform supports multi-channel communication—including emails, SMS, and letters—enhancing operational efficiency, reducing errors, and improving customer engagement. Additionally, its robust tracking and audit capabilities ensure compliance and transparency across all communication touchpoints.

Business Benefits

 

DIY Communication Framework

Enables both automated and manual messaging for customers and internal teams.

Targeted Messaging

Define templates based on branch, scheme, loan status, and NPA stage for personalized communication.

Flexible Triggers

Send messages automatically, on a schedule, or as needed.

Attachment Support

Include MIS reports and customer statements in communications.

Customizable Templates

Create, edit, and manage email, SMS, and letter templates with dynamic variables.

Event-Based Automation

Supports 20+ predefined loan lifecycle events for timely customer interactions.

Wide Recipient Reach

Communicate with customers, system roles, and ad-hoc email recipients.

Audit Trail

Maintain a detailed record of all communications for compliance and tracking.

Why miFIN™ Communication?

Enhanced Flexibility

A dynamic template framework allows institutions to create and modify communication templates as needed.

Consistency & Reliability

Pre-configured with 30+ parameters, 50+ templates, and 20+ system events, ensuring seamless and error-free communication.

Unified Communication Platform

Centralized system for managing emails, SMS, and letters to both internal teams and customers.

Effective Tracking & Reporting

Provides detailed logs and downloadable reports to monitor communication history.

Better Control & Compliance 

Administrators can activate, deactivate, and track messages to ensure proper governance.

Highlights

Feature rich DIY front end driven Communication Framework to enable Auto and Manual communications to customer and management.

Allows to create, edit & manage  rich text E-mail, SMS and letter templates using reference variables via Template Management tool.

Ability to define Different Templates for Different Combinations of branch, scheme, Loan Status and NPA stage

Comprehensive coverage of system on defined 20 + Events  at loan lifecycle covered

Ability to define multi mode communication at System defined Events, Manually scheduled Event or Ad-hoc basis

Allows communications to be shared with Customers, System Roles & Ad-hoc Email Ids

Option to have attachments  in form of  MIS Reports and Customer Statements with provision to zip and make password protection.

Comprehensive auditable communication Audit Trails in form of communication viewer and communication report.

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