Customer Portal

miFIN CFSS (Customer Facing Self Services) is a powerful digital customer portal designed to help Financial Institutions (FIs) and Non-Banking Financial Companies (NBFCs) deliver a seamless and efficient banking experience. As customer expectations evolve, miFIN CFSS empowers lenders to provide self-service capabilities that enhance engagement, transparency, and operational efficiency.

By enabling real-time access to critical loan details, automated document retrieval, and secure service requests, miFIN CFSS reduces dependency on manual processes, minimizes operational costs, and strengthens regulatory compliance. The portal ensures that customers can manage their financial obligations with ease—whether it’s tracking loan balances, making instant EMI payments, or updating personal details—without needing direct intervention from service representatives.

This comprehensive solution not only enhances customer convenience but also optimizes internal workflows for lenders, helping them stay competitive in an increasingly digital-first financial landscape.

Business Benefits

Real-Time Loan Information

Customers can instantly view pending balances, last payments, late fees, and current dues, ensuring transparency.

Seamless Payments

Make EMI and part payments instantly, reducing delays and improving flexibility.

Instant Document Access

Download SOAs, Interest Certificates, and Repayment Schedules without needing customer support.

Quick Foreclosure Requests

Easily initiate and track foreclosure inquiries without manual intervention.

Secure Profile Updates

Update mobile numbers, addresses, and email IDs via OTP-based authentication for a hassle-free experience.

Why miFIN™ CFSS?

Designed for NBFCs to Meet Evolving Market Needs

miFIN CFSS is built specifically for NBFCs, enabling them to adapt to changing customer expectations and market challenges. It empowers lenders to offer digital-first services, enhancing customer engagement and satisfaction.

Improved Service Convenience for Customers

By providing a self-service portal, miFIN CFSS allows customers to access loan details, make payments, and request changes instantly—reducing dependency on customer support teams and improving overall service experience.

Cost Optimization & Better Financial Management

The platform helps NBFCs and FIs reduce operational expenses by automating processes, minimizing paperwork, and streamlining financial record management, leading to improved efficiency and compliance.